Resetting your Epson printer (FREE)Modern Epson printers have built in software / firmware that counts the prints that you do and each model has a setlimit that will generate messages, saying something like "your printer requires maintenance" or "parts inside your printer may be worn". These messageswill continue unless you reset the 'Protection Counter', this period is called the 'Overflow'. Each model also has a setamount of prints allowed on the Overflow, after which your printer will stop working and lock you out completely (we call this 'Lock Out'),usually with two alternating flashing lights on the printer.All is not lost!You can unlock it, reset the overflow and reset the protection counter, bringing your printer back to life.The reason for having to do this according to Epson, is that your Ink Pads are full and need replacing.I had an Epson C86 printer reset under warranty by an Epson dealer and the ink pads were not replaced.This means that, all you really need to save your printer is the resetting software.If you have not already downloaded the program clickhere to download.How to use the softwareNote: this software will not work on certain Epson printer models such asthe RX500, so to manually reset this, click hereIt also only works on the older models, so for newer models such as the SX series and R / RX series we are currentlytrying to gather resetting software for your specific models. We have some new ones here for the SX410 & SX415(TX410 & TX415) and R265 / R285 / R360 / RX560, to download and for information, seebelow.Email from a user:It may help some of your customers to know that if using Windows 7 and needing to re-set an Epson Stylus Photo 915 you need to set the software to Compatibility mode Windows 7 before running the installer.Many thanks for your work in making this page! It was a great help.Philip(see full testimonials below)Installing and opening the software (SSC Service Utility ):Install Software ( ssc service utility ) by double clicking on the 'Set Up' file or 'sscserve.exe' you downloaded (firstunpack / unzip it if required).When Installed, Click on the [Start Button] on your computer desktop, then click on [Program Files] or [Programs] andselect SSC Service Utility from the list, this will open the program. If you chose to have a desktop shortcut when youinstalled the program, click this to start the program.Click on the [Configuration] tab and select your printer from both the [Installed Printers] and [Printer Models] lists.Please Note: Some models are listed with an 'x' in the model number, this means that the'x' can be a variety of numbers, for example, if you had an Epson C44 printer the selection for you would be the onethat looks like this 'C4x'. This is because the selection is the same for the C42, C44 & C46 printers.Also for R265 users, your printer isn't listed so select the R270 with this version (v4.3) until a newer version isavailable, I've been told this works.Now close the program and it will continue to run in your Task Bar on your computer desktop (Blue bar at thebottom of your computer screen).The icon looks like this You can now click the right mouse button on the icon in the Task Bar to use the menu you require.Using the software, tips and advice:If you require more images and simpler instructions for using this software, clickhere for the sscserve information page.Standard ResetIf your printer is giving warnings that your printer is due maintenance, this usually means that the printer has countedthe prints it has carried out and reached a predefined limit, the only requirement now is to reset the counter whichwill then release your printer hardware and start counting your prints from zero once more.Click the right mouse button on the program icon and select protection counter like so Click on 'Reset protection counter' and you'll be asked if you have replaced the ink pad, select Yes or OK, it will thensay counter reset.If you now select 'Show current value', it should show the counter as 0 (zero). If there are any numbers in the counteroverflow, click on 'clear counter overflow'.You are now ready to continue printing as normal as if your printer is brand new.
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This utility also has other features such as separate colour cleaning and deep cleaning. Beware of the deep cleaning,this is for very bad clogging on the heads through prolonged lack of use and uses nearly half a cartridge of ink fromall colours to clear the blockages.Theseother utilities are only available to some Epson printer models.You can also carry out your nozzle checks and other normal utility functions using this software. Use it separately toyour normal Epson printer software and close the program from the taskbar once you have finished with the utility.The program will normally shut off when you shut your computer down and will not run again unless selected from yourprograms list.*Because the software has unknownfeatures meant for printer engineers, your antivirus program may see it as a threat, just tell it to ignore it.*
Soft Reset:This sorts out a multitude of problems.Some printers are designed to stand alone as well as work with a computer, therefore they have 2 different softwareprograms controlling them, 1 within and 1 from the computer. This can sometimes throw up a continuous problem orrejection when an error occurs. Control from the computer is always the best form of printer control as there is so muchmore you can do with the diversity of the computer as opposed to the set built in software in the printer.So when a cartridge circuit fails, your printer will recognise this and tell you of a problem. Unfortunately, printersdon't have the extra facility of 'error message clearing' and may keep showing the same error from that point on unlessthe printer 'firmware' is reset in some way.With the service utility, there are extra functions that can be used for full control of your printer, depending on themodel and level of support supplied for that model. One such useful tool is 'Soft Reset', this will reset anything inthe printer 'buffer' (storage area) and the built in software (firmware). This will normally set your printer back toits default settings.To find Soft Reset, click the right mouse button on the SSC Service Utility icon which will be running in the blue taskbar at the bottom of your desktop screen, then select 'Extra'. There you'll find 'Soft Reset'.When you click the left mouse button on the soft reset, it will take a few minutes to reset so the best advice to giveis to go and make a cup of tea once you've selected it and do absolutely nothing to the computer or printer for at least5 minutes. Make sure the printer is completely silent (not operating) before closing any programs or switching off theprinter.Now shut down the computer, switch off the printer, unplug the printer for 2 minutes, plug in the printer, switch theprinter on & start up your computer.Your printer should now be reset completely with all previous tasks, errors and set-ups forgotten by the printer.Whatever the problem was before resetting the printer, may still need to be put right. Therefore, if your problem wascartridge error messages persisting, then you'll need to use the normal 'Maintenance' screen on the computer printersoftware and use the 'Ink Cartridge Replacement' button and either pretend to change the cartridge if a replacementcartridge has already been used to replace a failed one that was giving the error by physically removing it andreinserting it as if you were changing it or actually change the cartridge if you have not already done so.If error messages continue to appear after changing more than two cartridges of the same colour, then it is verypossible that the printer circuitry controlling that particular colour has malfunctioned and if still under guarantee (1year standard), should be put in for service or replacement. Remember that Epson dealers will always try to blame theuse of compatible cartridges for any fault with the printer so it may be advisable to buy an Epson brand cartridge ofthe same colour as the failing colour port or if you are a confident person, instruct the dealer or store to repair orreplace your printer with the full backing of the law that allows you to use any brand of cartridge manufactured to suityour printer.You may be told that using new cartridges made by OTHER companies (compatible to your printer) nullifies your guarantee.This is not so! Please mention your rights under the Sale of Goods Act and Consumer Protection Directives of theEuropean Union, which allow the customer to have an electronic / mechanical item repaired or replaced if faulty / notserviceable respectively, within 1 year of date of purchase, standard.There is nothing built into a 'compatible' cartridge that can harm your printer and is rarely the cause of a printermalfunction / breakdown provided that the correct cartridge has been fitted to the correct location in the printer andall removable items have been removed from the cartridge. e.g. The pull tab tear off strip and spring clip protectors /wedges.
Close down all Epson programsExit all Epson printer programs that may be running in the background or on your task bar.The quickest way to do this is to press Ctrl, Alt & Del on your keyboard and release, which will open your WindowsTask Manager.Click on [Processes] and a list of all processes running on your computer will appear, look for any in the listthat say Epson, highlight it and select [End Process]. Carry this out for any Epson programs running.Now to reset your printer.Switch off the printer using the power button.PRESS and HOLD all following printer buttons: Power, Load/Eject,Stop, B&W, Color and continueto hold until "Init eeprom" appears on the printer screen, then RELEASEALL BUTTONS.Next press the Color button to clear the protection counter.Follow any other instructions given by the printer.Clean your print heads if print is not perfect.If your print is not perfect, this may be because your printer has not been used for a while and so the fixed printheads have dried ink on them.Simply open any document on your computer, click on [File] then [Print]. When your printer properties box opens click on[Properties] / [Preferences] then click on [Maintenance] / [Utility].You will need to carry out 3 head cleans with no printing of nozzle check patterns. To do this, click on [Head Clean],when finished it will ask you to "Print Nozzle Check Pattern". Don't allow this, click [Finish], then select[Head Clean] again carrying out the same process until you've cleaned the heads three times, then allow it to print thenozzle check pattern to check your print quality. If improved but not perfect carry out the above process again. Ifperfect, continue to use your printer as normal and try to use it at least once per fortnight.If absolutely no improvement is seen after cleaning the heads 3 times or more, your heads are severely blocked and willneed cleaning solution to resolve this. Please order the appropriate colour cleaning cartridge foryour Epson printer model, these are reusable and can be kept and stored for future use.If you have trouble following these cleaning instructions, please use our informationpage for step by step procedures with pictures.Cartridge Rejection Problems:With limited information on any actions you carried out prior to any error messages, I shall try to help you getyour printer running correctly.My assumption would be that your printer was out of ink on 1 cartridge and you changed a few cartridges at the sametime.1) This normally confuses the printer software, as it only expected 1 cartridge and will normally still showempty for those cartridges that were changed and didn't yet need changing.2) If any one of the cartridge microchips fail when you change more than 1 cartridge (when not required), theprinter will NOT tell you which chip has failed, it will mark them ALL as failed.Both problems above should be straight forward to sort out.The solution, is to use your printer maintenance software that is installed on your computer.If you are using a printer which has a small screen and a [Menu] / [Set Up] button, you can clear your problems in thesame way as below but, by using the printer maintenance software instead of the computer software.To get to the maintenance screen on the computer:Open any document such as a letter or a picture, click on [File] then [Print], when the printer properties box opens,click on [Properties] / [Preferences], then you'll see a [Maintenance] tab on the next screen, click on this and you'rethere.A lot of Epson printers have different maintenance tools and buttons.The one you need is called something like [Ink Cartridge Replacement].If you haven't got a button for this, click on [Head Clean] and it will refuse to clean the heads as you have acartridge problem or a cartridge needs replacing. Select [Replace] and you will start a 'wizard' in the same way as itwould start for an [Ink Cartridge Replacement] button, which is a step by step program. Read the screens that appear andkeep clicking next as if you were about to change a cartridge, until you have to click [OK] to move the print head tothe 'Change' position.___________________________________________________________________________________________________________For problem 1) above:If you are sure that all the applicable cartridges giving incorrect levels are full cartridges, open the flap that holdsthe cartridges down and (one at the time) unclip and lift each cartridge and press them back into place. This willtrigger the software into accepting the (not yet recognised) cartridge/s as new.Close the flap when finished and carry on with the on-screen step by steps.While the printer charges the ink nozzles, it will check your microchips on the cartridges.For problem 2) above:Open the flap that holds the cartridges down and unclip and lift the left-most cartridge and press it back into place.This will trigger the software into checking its chip, click OK to charge the nozzles and if this was the failedcartridge chip, the other cartridges will suddenly become recognised and that cartridge you just re-inserted (if stillshowing as failed) is the failed one that needs replacing.If you still have all cartridges unrecognised or showing failed. Start the wizard again in the same way and re-insertthe next cartridge in sequence. keep doing the whole procedure for all cartridges in sequence only until the softwareshows all other cartridges as recognised except the one you just re-inserted, or all cartridges as recognised (if it wasjust previously seated badly). Once a specific failed cartridge has been replaced with a new cartridge, all should bewell.___________________________________________________________________________________________________________You may now get some messages telling you they are not Epson cartridges and [Yes] / [No] to continue using thecartridge, obviously click [Yes].At this point, if there are any failed chips or empty cartridges that need replacing, you will be told to replace thoseapplicable before the wizard can complete.For any unrecognised chips, you can do the same process and just remove and refit that cartridge, incase it didn't makea perfect contact with the printer, this usually sorts that problem out, but if the software still tells you thecartridge is not recognised or has to be replaced then please replace it.This is one occasion where it pays to have spare cartridges ready to use.On fitting all relevant full cartridges, your printer should now show reasonably accurate ink levels and all cartridgeswill be accepted and ready for use.If you have used some ink from cartridges that are now showing full then further down the line you might find thatyou've completely emptied a cartridge before the software thinks it's empty. This cartridge colour will disappear fromyour pattern on the 'Nozzle Check' and must now be replaced, but if you haven't got an [Ink Cartridge Replacement]button and the software isn't asking for a cartridge to be replaced yet, this can be tricky.You will now have to clean your heads a few times, to use up some ink until a cartridge is recognised as empty, then youcan activate the wizard by clicking on the [Head Clean] button again, as above.For future information:If you are changing cartridges by pressing your ink button on the printer, only change the cartridges that are beingasked for and nothing else.If you are able to access the Ink Cartridge Replacement wizard on the computer, you can change anycartridge at any time, but consider how much ink you are throwing away by changing cartridges before they are empty.If you are using a printer which has its own small screen and a [Menu] / [Set Up] button, you can and should clear yourproblems in the same way as above, but by using the printer's maintenance software instead of the computer software.This information should be sufficient to clear 90% of Epson inkjet printer cartridge problems.For printer maintenance problems such as "Maintenance Required" or "Ink Pad Full", seeabove to download the resetting software and view the Epson printer resetting information.
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